Terms & Conditions

To Safeguard Mutual Interests & Cultivate an Effortless Moving Experience  

I. Luggage Preparation & Waiting Time  

1. To optimize efficiency, kindly ensure all belongings are securely packed prior to the crew’s arrival. Loading will commence immediately without complimentary waiting time.  

2.Additional waiting time (e.g., key retrieval) will incur charges based on actual duration. Fee structures are available upon inquiry—transparency guaranteed.  

II. Adjustments to Luggage Volume

1. No extra charge applies for 1-2 additional standard-sized items beyond initial estimates.  

2. A surplus of 3+ items incurs £10 per item. For bulky goods (e.g., furniture, appliances), we offer tailored concessions to ensure fairness.  

III. Staircase Handling Fees 

1. Declare staircases or elevated access points during booking for precise quotations.  

2. Undisclosed stair-handling requirements discovered onsite will incur incremental fees based on floor levels, confirmed amicably during service.  

(Fee: £2/box for 1st floor, £3/box for 2nd floor, etc.)  

IV. Custodial Obligations for Valuables 

Clients must maintain continuous supervision over fragile or high-value items (e.g., jewelry, electronics, securities) during service. Our crew assumes no active custodial responsibility for such items.  

V. Post-Service Verification Protocol 

Upon service completion, kindly:  

1. Inspect item integrity within the vehicle;  

2. Visually assess packaging condition;  

3. Confirm quantity alignment with the inventory checklist.  

VI. Claims Submission Guidelines 

For damages or losses:  

1. Document evidence with comprehensive (panoramic + detailed) photographs;  

2. Notify customer service immediately for case registration;  

3. Submit documented claims within 24 hours of service completion.  

Claims submitted beyond this window will be deemed invalid. 

4. Compensation is capped at £100 per item under our limited liability policy.  

Enquiries are welcomed with family-like care. 

Note: This bilingual document prevails in Chinese for legal interpretation. 

Our terms exist not to bind, but to illuminate—ensuring clarity and trust in every move.